Return & Refund Policy

1. Return Eligibility

Return eligibility depends on the items in your order. Contact us to ask about return options and how to start a return.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

2. Non-Returnable Items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Contact us if you have questions about whether a specific item can be returned.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Please keep the original packaging and any relevant documentation until the issue has been resolved.

4. How to Request a Return

To initiate a return:

1. Email support@tweezermanus.shop .
2. Provide your order number and the email address associated with your purchase.
3. Identify the item(s) you wish to return and provide the reason for the return.
4. Follow the return instructions provided by our customer service team.
5. Package the item securely and ship it using the provided return instructions.

Contact us before returning an item.

Contact us to ask about exchange options before returning your item.

5. Return Shipping Costs

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

For damaged, defective, or incorrect items, we will provide appropriate return assistance.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

6. Refund Processing

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated.

Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

7. Order Cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

To request a cancellation, contact us.

8. Exceptions & Regional Rights

For the European Union and United Kingdom returns and cancellations sections, please see our Refund Policy .

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.